Privacy Policy

Last Updated: March 19, 2025

At Martinico & Sons, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, martinicoandsons.com (the “Site”), and when you interact with us offline.

By using our Site, providing your information, or signing up for SMS communications, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site or services.

1. Information We Collect

We collect various types of information to provide and improve our services. This information includes:

a. Personal Information

When you interact with us online or in person, we may collect personal information, including:

Full name
Email address
Phone number
Mailing address and billing address
Payment information (e.g., credit card details) when you make purchases
Account login details, including usernames and passwords
Any other information you choose to provide through our contact forms, customer service channels, or when opting in to receive communications

b. Non-Personal Information

We may automatically collect certain non-personal information when you visit our Site, such as:

IP address
Browser type and version
Device type and operating system
Date and time of your visit
Pages viewed and time spent on each page
Referring website URL
Clickstream data and other analytical information

c. SMS and Text Message Opt-In Information

We collect and manage consent for SMS communications when you opt in via:

Our online forms
Verbal consent provided at our physical location or over the phone

The information collected includes:

Phone number provided during opt-in
Confirmation of verbal consent to receive SMS communications

2. How We Use Your Information

We use the information collected from you for various purposes, including but not limited to:

a. To Process Transactions

Fulfill and manage orders, payments, returns, and exchanges
Provide order confirmations and shipping notifications
Handle inquiries related to transactions or services

b. To Improve Our Services

Analyze usage trends to improve website performance
Develop and enhance our products, services, and offerings
Monitor and analyze website usage for technical improvements

c. To Provide Customer Support

Respond to inquiries, requests, or complaints
Communicate with you regarding account updates or technical issues
Provide assistance through live chat, email, or phone support

d. To Send Marketing Communications

Send promotional emails, newsletters, and offers (if opted-in)
Notify you about upcoming promotions, discounts, or new products
Allow you to participate in contests, surveys, or loyalty programs

e. To Send SMS Communications

If you opt in, we may send SMS communications for:

Billing notifications
Appointment reminders
Dispatch notifications
Job completion surveys

By submitting your phone number and opting into SMS communications, you consent to receive text messages as described below.

3. SMS Communication Consent and Opt-In Process

By submitting this form and signing up for texts, you consent to receive text messages from Martinico & Sons at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes.

a. Verbal Opt-In for SMS Communication

Martinico & Sons collects opt-in verbally from customers. Customers may opt in to receive SMS communications either:

In person at our physical location
Over a phone call when they contact us

When registering a customer for the first time, we ask for their phone number and verbally inform them that they may opt in to receive SMS-based:

Billing notifications
Appointment reminders
Dispatch notifications
Job completion surveys

During this process, customers are informed that:

“Message and data rates may apply.”
“Message frequency may vary.”
They can “text HELP for support or more information and STOP to unsubscribe at any time, and no further messages will be sent.”
Their phone number will not be shared with third parties for marketing or promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information under the following circumstances:

a. Service Providers and Partners

We may disclose your information to third-party vendors, contractors, and service providers who perform services on our behalf, such as:

Payment processing and transaction management
Shipping and delivery services
SMS service providers for text message delivery
Analytics and website optimization services

b. Legal Compliance and Protection

We may disclose your information if required by law or in response to legal processes, including:

Compliance with subpoenas, court orders, or legal processes
Protection of our rights, privacy, safety, or property, as well as that of our users and the public

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company. We will notify you via email or a prominent notice on our Site if such a transfer occurs.

5. Your Rights and Choices

You have the right to control how your information is used and shared. Below are your rights:

a. Access, Correction, and Deletion

You may:

Request access to the personal information we hold about you
Correct or update inaccurate or incomplete information
Request deletion of your personal information (subject to legal and contractual obligations)

To exercise these rights, please contact us at info@martinicoandsons.com.

b. Opt-Out of SMS Communications

You can opt out of receiving SMS communications by:

Replying STOP to any message received
Clicking the unsubscribe link (if available)
Contacting us directly to request removal from SMS communications

c. Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by:

Clicking the “unsubscribe” link in any marketing email we send
Contacting us directly to be removed from our mailing list

6. Data Security

We implement reasonable security measures to protect your personal information, including:

Secure Socket Layer (SSL) encryption for sensitive data
Regular monitoring and auditing of our systems for vulnerabilities
Access controls to limit unauthorized access

Although we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Retention of Your Information

We retain your information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal and regulatory obligations
Resolve disputes and enforce agreements

When your information is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, SMS communications, or how we handle your personal information, please contact us:

Martinico & Sons
Email: info@martinicoandsons.com
Phone: (408) 264-5717